STUDIO GUIDELINES

Credit Usage and Validity Policy
  • Each class session is equivalent to one (1) credit, which is automatically deducted from your account once a booking is confirmed.
  • All credits are subject to an expiration date that varies depending on the package purchased. Upon expiry, unused credits will be forfeited and cannot be reinstated.
  • Credits are strictly non-transferable, non-refundable, and may not be extended beyond their validity period.
Payment Policy
  • We accept debit cards, credit cards, Maya and GCash for all bookings.
  • Sessions and packages must be fully paid prior to the scheduled class. All payments made are final, non-refundable, and non-transferable.
  • Walk-in clients may pay in cash on the day of the class, subject to slot availability.
Schedule Policy
  • Kindly refer to the Schedule page for current instructor listings and class times. Please note that instructor assignments are subject to change without prior notice.
Class Reschedule Policy
  • We allow same-day class rescheduling only at least 3 hours' notice, subject to slot availability. For evaluation and consideration by our team.
  • Please contact us via phone number / instagram. We will be in touch.
  • Requests made after 3 hours will be considered late cancellations, and your original scheduled class will be credited, whether attended or not.
Cancellation Policy
  • You may cancel at least 24 hours before your scheduled class through your online account to retain your credits. To accommodate more guests, a 24-hour cancellation notice is strictly enforced. Late cancellations will be credited.
  • No-show clients will be considered as having attended the session, and your scheduled class will be credited
  • In case of valid reasons, they may contact the receptionist and the reasons will be treated as case to case basis.
  • In the event of a medical emergency, a valid medical certificate or supporting document may be submitted for evaluation and consideration.
Arrival and Late Entry Policy
  • First-time clients must arrive 10–15 minutes before their scheduled class to complete the mandatory Lagree orientation on the Megaformer, the Lagree Method, and studio safety.
  • Late entry is strictly prohibited. Clients who arrive after class has started or miss the mandatory orientation will not be permitted to join the class.
  • Returning clients who arrive late may join the class at the instructor's discretion, provided it is safe to do so and does not disrupt the class.
  • First-time clients who are unable to join due to late arrival may be accommodated in the next available class within the same day, subject to availability. Otherwise, the session will be marked as attended and the class credit will be forfeited.
Participant and Age Eligibility Policy
  • Lagree is a high-intensity workout and may not be suitable for individuals under 14 years of age.
    • Ages 14–15: participants may join classes only when accompanied by a parent or legal guardian.
    • Ages 16–17: may participate unaccompanied, provided a parent or guardian has signed a consent and liability waiver prior class.
    • Participants with injuries: guests with existing or previous injuries must inform the instructor prior to class.
Studio Dress Code Policy
  • All guests are required to wear grip socks during classes to ensure both safety and hygiene. Participants may bring their own pair or purchase one at the front desk prior to the session. Bare feet or outdoor shoes are not allowed inside the studio.
  • Athletic wear that allows comfortable movement is recommended.
  • Guests are encouraged to bring a towel and water bottle to stay comfortable and hydrated throughout the session.